Privacy Policy

1. Who is behind this privacy policy

Fenland Property Care is a trading division of Fenland Property Care, providing professional exterior cleaning services across Lincolnshire. We are based in Dunston, Lincolnshire.

Website: fenlandpc.co.uk
Phone: 07507 732952
Contact: fenlandpc.co.uk/contact

For the purposes of UK data protection law, Fenland Property Care is the data controller responsible for your personal data.

2. What information we collect

We collect personal information in the following ways.

Information you provide directly

When you contact us via our website, phone or any other means, we may collect the following.

Your name
Your email address
Your phone number
Your property address (for the purposes of providing a quote or carrying out work)
Any additional information you choose to provide in your message

Information collected automatically

When you visit our website, we may automatically collect the following.

Your IP address and general location
Browser type and version
Pages visited and time spent on the site
How you arrived at our website (e.g. via Google search)

This information is collected via cookies and analytics tools (see Section 7, Cookies).

3. How we use your information

We use the information we collect for the following purposes.

Respond to your enquiry, to contact you about a quote, booking or question you’ve submitted
Provide our services, to carry out exterior cleaning work at your property
Process payments, to invoice you for completed work
Improve our website, to understand how visitors use our site so we can make it better
Comply with legal obligations, such as keeping financial records as required by HMRC

We will only contact you for marketing purposes (such as to let you know about offers or new services) if you have given us permission to do so.

4. Our legal basis for processing

Under UK GDPR, we must have a lawful basis for processing your personal data. We rely on the following.

Contract, processing is necessary to provide the service you’ve requested or to take steps at your request before entering into a contract
Legitimate interests, we have a legitimate interest in responding to enquiries and running our business effectively, provided this doesn’t override your rights
Legal obligation, we must process certain data to comply with our legal and financial obligations
Consent, where we have obtained your explicit consent (e.g. for marketing communications)

5. How long we keep your data

We retain your personal data only for as long as necessary for the purposes for which it was collected, as set out below.

Enquiries that don’t lead to work, we will delete your contact details within 12 months of your last contact with us
Customer records, we retain details of completed jobs for up to 6 years in line with HMRC requirements for financial record-keeping
Website analytics data, retained in accordance with our analytics provider’s standard retention periods

6. Who we share your data with

We do not sell your personal data to any third party.

We may share your information with the following third parties only where necessary to provide our services or operate our business.

Fenland Property Care group companies, Fenland Homes & Gardens and Fenland Domestic Cleaning, where you have requested services from the wider group
IT and website service providers, such as our website hosting provider (WordPress/WP Engine) who process data on our behalf under data processing agreements
Google Analytics, we use Google Analytics to understand how our website is used. Google may process anonymised data on servers in the US. You can opt out via Google’s opt-out tool
Payment processors, if you pay by card, your payment details are handled by our payment provider and are never stored by us
Legal and regulatory authorities, if required to do so by law or in response to a valid legal request

7. Cookies

Our website uses cookies, small text files stored on your device, to help us understand how the site is used and to improve your experience.

Cookie Type	Purpose	Can you opt out?
Essential	Required for the website to function (e.g. contact form security)	No, these are necessary
Analytics (Google Analytics)	Helps us understand which pages are visited and how users navigate the site	Yes, via browser settings or Google’s opt-out tool

You can manage cookie preferences in your browser settings. Refusing analytics cookies will not affect your ability to use the site.

8. Your Rights

Under UK GDPR, you have the following rights regarding your personal data.

Right of access, you can request a copy of the personal data we hold about you
Right to rectification, you can ask us to correct inaccurate or incomplete data
Right to erasure, you can ask us to delete your personal data where there is no longer a lawful reason to hold it
Right to restrict processing, you can ask us to limit how we use your data in certain circumstances
Right to data portability, you can request your data in a structured, commonly used format
Right to object, you can object to us processing your data on the basis of legitimate interests
Right to withdraw consent, where we rely on consent, you can withdraw it at any time

To exercise any of these rights, please contact us via our contact page or call us on 07507 732952. We will respond within 30 days.

9. Data Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss or misuse. Our website is served over HTTPS (encrypted connection) and we limit access to personal data to those who need it to carry out their work.

While we take these precautions, no internet transmission is entirely secure. If you believe your data has been compromised, please contact us immediately.

10. How this privacy policy treats links to other websites

Our website contains links to other sites, including fenlandpc.co.uk (Fenland Property Care). We are not responsible for the privacy practices of those websites and recommend you read their privacy policies separately.

11. Changes to this privacy policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date at the top. We encourage you to check this page periodically.

12. Complaints

If you have a concern about how we handle your personal data, please contact us first and we will do our best to resolve it.

If you remain unhappy, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection regulator. Their details are below.

Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Tel: 0303 123 1113
Website: ico.org.uk

JOANNE WALKER

Great company very competitive prices thorough job, Guys was friendly approachable throughout the works being done,, roof is now completely moss free would 100% use again if any others jobs require doing! Thanks lads really happy what you’ve done.

IAN ANDREWS

From the initial consultation through to the completion of our roof cleaning, including the thorough removal of all debris afterwards, the Fenland Property Care team were consistently professional, courteous and meticulous. We were also very pleased with the cost of the works, which represented excellent value for the service provided.

JUDY STUBBS

Great work done by Paul on cleaning patio and paved areas. Have come up cleaner than expected. Highly recommend. Thank you Paul.

ANNE WILDISH

The operative arrived on time, as arranged. Brought the necessary kit to clean an accumulation of dirt, weeds and debris over several years from our drive and patio. This was accomplished by the end of the working day when all was looking pristine. Surfaces had been cleaned down. A week later they were back to fill the gaps with kiln dried sand and now it looks like new.

TRACY MCDONNELL

Absolutely brilliant service. Very professional and friendly. Came to give a quote and was pleasantly surprised. My front and back garden look brand new. All slabs are the original colour and weedless and the front is weed free and looks amazing. They worked really hard throughout the day and also returned to finish the work, due to really hot weather. Very good customer service, had a concer and called me back within 30 minutes. Would definitely recommend 👌

DAVID PEARSON

Fantastic service with an unbelievable result. Very efficient and good value for money., Will use again.

LEIGH SLATCHER

An excellent job. From start to finish what an absolute pleasure. No pushy salesman just an authentic genuine quote. Even when I added a couple of bits, nothing was too much trouble. The price was really good too. Paul and Dale turned up on time on the date stated. Even though the weather was horrible they got cracked on with the job. They grafted all the time they were there. The work carried out was exceptionally good. They cleaned up all of the mess afterwards and let the place spotless. I cannot praise them enough. They treated my mum and her bungalow with the utmost respect.

CAROLINE GORDON-WILSON

Fenland did a great job cleaning and re-sanding my block paving path and my patio. Polite and efficient and cleaned the doors and windows where the dirt had splashed. I wouldn’t hesitate to recommend them.

PAMELA BEECHAM

Paul cleaned my drive, paths and patio the other day and I have never seen them look so clean. He cleaned the windows and left everything clean and tidy. We were very pleased with the way he worked and have had a lots of compliments from other people. We would not hesitate to recommend his work.